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I made reservations on the phone for a flight. I did not get a confirming email. I called back 3 more times at intervals of one week, three weeks and then 2 more weeks. Each time I was promised it would be taken care of. Finally I wrote an email to the CEO. I was...
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1.3
#1091495
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Not only did BA not resolve the issue (a problem with my BA account and their App), but they don't tell me anything about it. Ever. I have to chase them every single week, and their answer always is "we are looking into it". They said I cannot escalate this, and that...
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Anonymous
Jason

Still waiting for a resolution several months on. Zero proactive communication from BA. I have to chase them.

2.7
#1079635
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I booked flight on British airways from Washington, DC to London , there was no flight available so the agent suggested the Air Lingus subsidiary of British airways . My ticked showed 2 checkin bags . I stood in BA line for check for 1.5 hr and when my turn came they...
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1.3
#1019778
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British Airways Customer Care Review

British Airways
#1021873
2.6
Details
I am at Paris Orly airport coming from NY and waiting for my luggage. It has been over an hour, the conveyer belt is not moving, we are all standing here, no airport employees to give any information and no announcements. After a delay in the flight of around an hour and a half, I have no patience for this
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Additional Fees
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Exchange, Refund and Cancellation Policy
Level of Comfort
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Website
I recently had an experience with “well-known” customer service of British Airways. My wife – Nika Yavtushenko - traveled from Kiev to Shanghai with a connecting flight in London on September 27th, 2016. She didn’t have Chinese visa, but had a written confirmation that...
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Anonymous
Anonymous

I looked at the photo you provided this site's Facebook page? There is a checkbox beside #7 that clearly says: "You have previously failed or refused to leave the UK when requ...

Anonymous
Anonymous

Yes the website might post that info but they called and were told somthing else. What conserns me though is why the 700 fine?Was she disorderly?There has to be a reason she w...

1.0
I didn't like
  • All
#977948
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British Airways preferred seats is a big scam... Just wanted to share with you guys my personal experience... I bought preferred (extra legging) seats for my mother in law who was travelling alone and paid for it on British airways flight from egypt . They charged my...
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2.0
Khobar, Ash Sharqiyah
#797524
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AS FAR AS I KNOW I HAVE TO COMPENSED ACCORDING TO EU REGULATION .I ARRIVED IN MY DESTINATION 2. 25 HRS LATAER THAN THE ORIGINAL ARRIVAL TIME AND MY FLIGHT WAS CANCELLED ONLY 4 DAYS PRIOR TO DEPARTURE SO 2 HOURS WAS ENOUGH TO CLAIM COMPENSATION. THEY INSISIT THAT IT HAS...
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1.9
San Giljan, Malta
I didn't like
  • Failure to tell factual truth
#789325
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I flew from London to Mexico City last Wednesday 11th with British Airways. At the airport I found out my bag was missing. The following happened: - At the airport the British Airways staff spend over an hour trying to get rid of me before finally admitting that the...
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Guatemala City, Guatemala
#737856
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These depictions of perfect holidays impending BA Facebook, in our real case of flying club world to SFO for the holidays were ruined as BA lost our suitcase and instead of enjoying Xmas days with family and friends it was rush to re-buy what was in the missing...
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I didn't like
  • Failure to tell factual truth
  • Service performance
  • Barely hidden customer contemp
#578714
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BA sells flights with connection times of 1 hour through Heathrow. The claim that you can make a connection in 1 hour through Heathrow is blatantly false and constitutes false advertising. I just arrived on a business class flight from Washington DC at Terminal 5. In...
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#560831
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Contact British Airways

Mailing Address:
British Airways
Customer Relations USA PO Box 300686
Jamaica, NY 11430-0686
Phone:
(800) 403-0882
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British Airways Products and Services

My employer purchased a two-way ticket for me from Phoenix, AZ to London, UK – a copy of which is attached here as Exhibit A, which clearly shows that I already had a valid ticket to travel from London, UK to Phoenix, AZ on August 23, 2014. On that day, I arrived at...
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1.0
#558121
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