British Airways
Reviews and Complaints
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Verified Reviewer
Check a flight
We are suppose to leave to London from Amman /jordan on 7/2/2025thete is no British flights leaving Amman before July 11
What can we do
Can you find us another airline
Can you give us refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, Ontario
Lost bag
I been waiting on my baggage since 5/25/2025
Ba312 London Amman
In Amman airport they say it still in London
Baggage number
Ba276171
It have original paper and medication
Need to know if it in London or Amman and why it take that time to reach destination
I call and all ur employees hang the call after a minute
Adammafarja@***.com is my email
I need a response please
Preferred solution: Full refund
Lost reference number
My ticket is booked Heathrow to Frankfurt on 18th Sept afternoon
flight. All my flight details have been wiped off my ipad so I have no flight reference number.
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Verified ReviewerGrievance Registration
I made payments for my delivery on the dates shown on the copy attached from Mukuru on the 25 th of November 2024 for home delivery which has not been done well instead the Agent in UK gave my package to an Airfight Attendant Evelyn Tobogo to deliver my package but she has not done so yet for 2 weeks now she is holding my package at ransom she is demanding USD$200 which I feel is out of the terms of reference agreed to for home delivery so I feel this is extortion and is out of order
My reference number:452
Full name:David Ncube
Date of payment for delivery:25 th November 2024
My home address 2193 Mainway Meadows
Mainway Avenue
Waterfalls
Harare
Zimbabwe
Please clarify if this is proper that I pay for this delivery twice
I feel this is unfair treatment from British Airways Company
User's recommendation: I recommend that everything about home delivery should be displayed on a checklist so that transparency can be achieved
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Verified Reviewer |
Hounslow, England
Customer Abuse and extortion
I am having a problem with your agent in the UK who was handling my package with ref number: 452
AWB: 123-********. I paid for home delivery a long time ago, but he decided to give my package to an air attendant, Evelyn Tobogo, who is tasked to deliver my package in Zimbabwe, Waterfalls, Mainway Meadows.
I am surprised she is demanding USD $200.00 for home delivery, which I paid already. She has been holding my package for more than 10 days because she says I have to pay her to do home delivery to my Harare Waterfalls home in Zimbabwe. I feel this is extortion because British Airways cannot charge twice for a package already paid for.
Please explain your policy about what happens when you are contracted to deliver a package. Do you give it to an air flight attendant to deliver my package?
- It is efficient and good mission statement
- Confuse customers by not accepting ldc costs in some cases they have it all paid before shipment and sometimes they want that payment done at destination this complicate simple business practice
Preferred solution: Deliver product or service ordered
User's recommendation: British Airways must not subcontract a Flight Attendant to do home delivery
Tamale, Northern Province
England Empire and Roman Head
Am King Ernest Augustus.from England manner Queen Victoria and husband Albert King James Grandson is alive and am human rights lawyer and doctor for British their own son Edward John Adams summary the good written his son is alive Queen Elizabeth and husband Prince Philip Hanover to King Ernest Augustus.england Empire is alive
User's recommendation: Am England Empire.. and Roman head
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Verified ReviewerChange of the Ticket date of Return back
I booked my tickets with agent Cheap Air and I called them back to change my ticket date of arrival back to USA which is 26 July 2025. And they said I have to call Baa for that issue,
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Verified ReviewerDelayed luggage
I flew from Heathrow to Milan on May 13. I was encouraged to check in my carry on because of full flight.
Since my wife had a checked bag I decided too. It was checked in a full 2 hours before the same time as my wifes.
It is obvious that it was separate from paid check in as there were 6 others in the same boat. I forgot to transfer my meds I have serious heart issues if it does not come by today in trouble
User's recommendation: Don’t accept free check in
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Verified ReviewerFraud
I paid for business class both ways from Heathrow to Cairo on the 19th of March and back on the 30th of March and was horrified that there was no business class on the plane. I consider this fraud; I want a refund.
- Misrepresent their services
Preferred solution: Price reduction
User's recommendation: Zero
Lost luggage
Unable to help me
A first class customer that paid a lot of money to travel with your company is unable to get Information on his luggage
User's recommendation: Do not use this company again
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Verified ReviewerHaven't respond yet
I have got a ticket that I would like to confirm if it's a ticket or fake because my package haven't arrived yet
It is a good company that does its work and it is also good in handling it's customers but they haven't given me an answer if the ticket is true or false
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Verified ReviewerDiverted flight
Heathrow fire : out of BAs control we know ,but we were dumped at 2 oclock in the morning at Washington Dulles ,landed ,quickly ushered of the plane and then nothing. Some luggage took 3 to 4 hrs to come off the plane, again no one could help.
One member of staff just kept saying ring 1-800. They will tell you however it didnt open for 3 hrs. We found BA staff at Austin (starting point) and Dulles less than helpful and generally miserable, in complete contrast to the very helpful,smiley staff at Heathrow. Through our own efforts (48 mins phone call to London !) we secured a place on a plane on the Sunday evening.
Cabin crew just went off the plane without any help to anyone. We accept the Heathrow situation was out there control but none of the staff even approached the extra inch to their customers.
User's recommendation: Only deal with London BA staff
Evanston, Illinois
Did not get the AARP discount even though I booked on line
Your website does not offer a buyer the opportunity to mention the AARP membership.
Your agent was not aware of this discount and had to confer with a manager
Buenos Aires, Buenos Aires F.d.
I am repeatable unable to enter the executive Club login
Unable to enter Ex club login.Decife too makeca new pass then no mail arrived. The system is chaotic and maybe overloaded
Evanston, Illinois
AARP Discount not provided
AARP discount not applied. Nowhere in my booking by internet was I given the option to get that AARP discount
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I bet BA agents at Heathrow were not smiling and got unfairly accused of not being helpful after they got inundated the first half day of opening back up.
It’s 7:30am, EST. GMA just showed the mess at Heathrow.
The cameras had to back away from the BA counter due to the blinding light reflecting off its agents’ teeth.
It was really noticeable because their counter had no line due to their extreme helpfulness. No customers to help block that light.
I heard that helpful smiling BA staff at Heathrow flew their planes over to the U.S. themselves to pick up those who were stranded.
Then, once safely at a cruising altitude, enabled autopilot and served food and drink.
We did not fly to Dulles. We heard there was one nasty miserable person there.