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Contact British Airways Customer Service

How to Reach a Person at British Airways

Verified Contact Information

Toll-Free Number:

  • 1-800-403-0882
Call customer service
Send Message

Customer Service:

  • 1-800-247-9297
  • 1-800-452-1201
  • +44 344 493 0787
    Amendments or Cancellations
  • +44 344 493 0747
    Executive Club
  • +44 124 420 7715
  • +44 203 250 0145

British Airways Emails:

Accessibility
Report Fraud
Phishing Scams
dpo@ba.com

British Airways Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular British Airways Phone Number
1 (800) 403-0882
Average Hold Time
00:04:44
Average Calls duration
9 minutes
Most Popular British Airways Email Address
digital.accessibility@ba.com
British Airways Live Agent Availability
15% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact British Airways Customer Service?

Most Popular Number:

(800) 403-0882
Total calls: 3 086 Issues resolved: 130 Last call: Apr 8, 2026

The British Airways contact number for customer service is 1-800-403-0882. You can call British Airways customer service for general information and support with your issues. If you have questions about booking and reservation or need information about flight status and delays, you can call the British Airways helpline. This phone number also deals with baggage issues, refunds, and cancellations.

In case the line is busy, dial +44-344-493-0787 for issues with lost or damaged baggage, bookings, or travel assistance for children and passengers with medical conditions. Alternatively, you can use this helpline: 1-800-247-9297 to reach customer support.

You can access the British Airways live chat from their Help and Contacts page. You will find the chat icon in the bottom right corner of the screen. Click the chat bubble and enter the required information. Type your question to start the conversation. The virtual assistant will answer simple questions or connect you with the live agent. The customer support operators are available daily from 8 a.m. to 6:30 p.m. BST. The live chat is a convenient way to reach the Help Center team fast when the phone lines are busy. The customer care representatives will provide the information and assist should you need help.

The British Airways customer service email is dpo@ba.com. You can use this British Airways contact address to ask about your bookings or reservations, to request assistance with refunds and cancellations, and for general information about flights, fees, and services. You can also email their customer service if you want to file a complaint or have suggestions you want to share. If you need to duplicate receipts, get proof of travel, or other insurance documents, you can send your request to the mentioned email address.

You can also fill out the online form on their website to reach customer care. Visit British Airways Help and Contacts page and complete the form.

PissedConsumer Club

Contact Information

British Airways Website:

British Airways Help Center:

Corporate Office Address:

British Airways Plc
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom

Other Info (opening hours):

Mailing Addresses:

Waterside (HCB3)

PO Box 365

Harmondsworth UB7 0GB

United Kingdom


PO Box 1125

Uxbridge UB8 9XR

United Kingdom


Other Location:

11 West 42nd Street, 24th Floor

New York, NY 10036

United States

More contact details

Fax:

+1-212-251-6711

Summary of British Airways Customer Service Calls

4.7K TOTAL
CALLS
08:41 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call British Airways?

Request for Information Question:

  • “Need help”
  • “Reschedule flights”
  • “Flight reschedule”

Return/ Replace Question:

  • “Change booking”
  • “Change flyt”
  • “Change flight”

Activation/ Cancellation Question:

  • “Cancelled flight - I want to rebook”
  • “Cancelling of flight”
  • “Cancelled flight”

Product/ Service Question:

  • My luggage was broken & did not received any response
  • “Want to use Avios to purchase flights on Alaska. Airlines”
  • “Problem with luggage”

Shipping and Delivery Question:

  • “International flight arrived late and we are having to fly out tomorrow.”
  • “Delayed flight”
  • “Flight delay status”

Refund Question:

  • “Refund”
  • “Chair refund”
  • “Refund email received but no refund 12/11/2024”

Payments and Charges Question:

  • “Credit”
  • “Discount”
  • “Unauthorized credit card charges”

Account Question:

  • “Forgot. Carry on at boarding in London. Heathrow”
  • “XQBWGV Larry Rogers. My husband cannot log on it says too many attempts have been made. He needs to check in for his flight tomorrow Thursday 3rd July BA255”
  • “I am repeatable unable to enter the executive Club login”

Staff Question:

  • “Customer service”
  • “Lost luggage losy service”
  • “Flight booking services”

Cards Question:

  • “I can’t book my flight because it won’t take my card.. I’ve had this issue before and when I call the customer service people fix it”
  • “Lost credit card”
  • “Upgrade my credit card”

Employment Question:

  • “Job”
  • “Employment email”
  • “Job related”

Website/ Application Question:

  • “Website down”
  • “Reinstalar asientos”
  • “Dear sir, my airline reference is: R5HRN9. I have a ESTA number which are: 0I90Q656R99074M5, and when I manage my booking of the British airways website, they ask me where are my green card or USA visa, but I have ESTA approved. Regards Essam”

Other Question:

  • “Pick seats”
  • “Checkin”
  • “Seat upgrade”

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Frequently Asked Questions

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Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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