Contact British Airways Customer Service
British Airways Phone Numbers and Emails
Toll-Free Number:
-
(800) 403-0882
Customer Service:
-
(800) 247-9297
-
(800) 452-1201
-
+44 344 493 0787Amendments or Cancellations
British Airways Emails:
British Airways Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
British Airways Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call British Airways is 8004030882. 66% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 66% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 9 minutes.
Be prepared for the call as British Airways may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
British Airways Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call British Airways is 8004030882. 66% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 66% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 9 minutes.
Be prepared for the call as British Airways may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call British Airways mainly because of request for information, return/ replace and activation/ cancellation.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact British Airways is digital.accessibility@ba.com. 87% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact British Airways Customer Service?
Most Popular Number:
| Total calls: 3 052 | Issues resolved: 129 | Last call: Jan 23, 2026 |
Contact Information
British Airways Website:
British Airways Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Waterside (HCB3)
PO Box 365
Harmondsworth UB7 0GB
United Kingdom
PO Box 1125
Uxbridge UB8 9XR
United Kingdom
Other Location:
11 West 42nd Street, 24th Floor
New York, NY 10036
United States
Fax:
British Airways Customer Service Reviews
Website still not working after 3days to claim my legal rights as per compensation by law.
Food and drink vouchers didn't appear, had to queue with a plane's worth of passengers at pret a manger. Return flight managed to be delayed by only 2 hours. If you have the choice do not use bloody awful airways - you have been warned!!
Bad experience, it looks like a scam.
Asking money to get your money back.
I dont trust this organization
It is a good company that does its work and it is also good in handling it's customers but they haven't given me an answer if the ticket is true or false
I am still trying to resolve the issue. Need help getting it done.
I am trying to cancel the first leg of a connecting flight from Rome to London to Baltimore . I will be in London and just need that part of the flight.
BA says they can do that but have to charge me $215 to do it. Not sure why there should be a charge for removing a flight we will not use.
How Good is British Airways's Customer Service?
Summary of British Airways Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call British Airways?
Request for Information Question:
- “Reschedule flight”
- “Collect about my cargo from uk”
- “I missed my flight and trying g to talk to some since last week”
Return/ Replace Question:
- “Flight change”
- “Flight disruption in Amsterdam got email from ba was advised to change flight free of charge”
- “Change flight”
Activation/ Cancellation Question:
- “Cancelled flight”
- “Canceled flight”
- “Rebooking canceled flight”
Product/ Service Question:
- “Want to use Avios to purchase flights on Alaska. Airlines”
- “Problem with luggage”
- “I want to book a holiday”
Shipping and Delivery Question:
- “05:33 ZVBJDU is the booking reference number. My husband Swaminathan Krishnamurthy had arrived today, 2nd sep by British airways BA0035 from London Heathrow Airport to MAA. I haven’t heard from him since two days. Please help me to know if he had a”
- “Assurance for my parcel dispatched”
- “Pagar una maleta a Milán Italia”
Refund Question:
- “Refund”
- “Chair refund”
- “Refund email received but no refund 12/11/2024”
Payments and Charges Question:
- “Credit”
- “Discount”
- “Unauthorized credit card charges”
Account Question:
- “Forgot. Carry on at boarding in London. Heathrow”
- “XQBWGV Larry Rogers. My husband cannot log on it says too many attempts have been made. He needs to check in for his flight tomorrow Thursday 3rd July BA255”
- “I am repeatable unable to enter the executive Club login”
Staff Question:
- “Customer service”
- “Lost luggage losy service”
- “Flight booking services”
Cards Question:
- “I can’t book my flight because it won’t take my card.. I’ve had this issue before and when I call the customer service people fix it”
- “Lost credit card”
- “Upgrade my credit card”
Employment Question:
- “Job”
- “Employment email”
- “Job related”
Website/ Application Question:
- “Website down”
- “Reinstalar asientos”
- “Dear sir, my airline reference is: R5HRN9. I have a ESTA number which are: 0I90Q656R99074M5, and when I manage my booking of the British airways website, they ask me where are my green card or USA visa, but I have ESTA approved. Regards Essam”
Other Question:
- “Lost luggage”
- “My suitcase was missing”
- “Pick seats”
Compare British Airways Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
