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'Sarcasm is the lowest form of wit', is a saying attributed to Oscar Wilde. In this review of my recent experience on British Airways Club Class from Heathrow to Bangkok return, I am tempted to use those words to accurately describe events. First...the reason for my...
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#1214677
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British Airways - Worst flight and customer service ever

Bad customer service, unprofessional service. Do not care about helping people. If they make a mistake they just do not care and do not try to help but they tell you to just leave and they cannot help. British airways at San Diego airport just told my wife after a flight delay for 2 days that she should call british airway without booking her a hotel reservation. they just tell her to leave. This shows how careless they are. very unprofessional. will never recommend british airways to no one and will never fly british airways again. {{Redacted}}
1.0
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Exchange, Refund and Cancellation Policy
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Quality of Food
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I didn't like
  • Worst flight and customer service ever
#1165869
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I made reservations on the phone for a flight. I did not get a confirming email. I called back 3 more times at intervals of one week, three weeks and then 2 more weeks. Each time I was promised it would be taken care of. Finally I wrote an email to the CEO. I was...
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1.3
#1091495
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Not only did BA not resolve the issue (a problem with my BA account and their App), but they don't tell me anything about it. Ever. I have to chase them every single week, and their answer always is "we are looking into it". They said I cannot escalate this, and that...
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Anonymous
Jason

Still waiting for a resolution several months on. Zero proactive communication from BA. I have to chase them.

2.7
#1079635
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British Airways Customer Care Review

I am at Paris Orly airport coming from NY and waiting for my luggage. It has been over an hour, the conveyer belt is not moving, we are all standing here, no airport employees to give any information and no announcements. After a delay in the flight of around an hour and a half, I have no patience for this
2.6
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1021873
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I booked flight on British airways from Washington, DC to London , there was no flight available so the agent suggested the Air Lingus subsidiary of British airways . My ticked showed 2 checkin bags . I stood in BA line for check for 1.5 hr and when my turn came they...
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1.3
#1019778
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I recently had an experience with “well-known” customer service of British Airways. My wife – Nika Yavtushenko - traveled from Kiev to Shanghai with a connecting flight in London on September 27th, 2016. She didn’t have Chinese visa, but had a written confirmation that...
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Anonymous
Anonymous

I looked at the photo you provided this site's Facebook page? There is a checkbox beside #7 that clearly says: "You have previously failed or refused to leave the UK when requ...

Anonymous
Anonymous

Yes the website might post that info but they called and were told somthing else. What conserns me though is why the 700 fine?Was she disorderly?There has to be a reason she w...

1.0
I didn't like
  • All
#977948
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British Airways preferred seats is a big scam... Just wanted to share with you guys my personal experience... I bought preferred (extra legging) seats for my mother in law who was travelling alone and paid for it on British airways flight from egypt . They charged my...
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2.0
Khobar, Ash Sharqiyah
#797524
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AS FAR AS I KNOW I HAVE TO COMPENSED ACCORDING TO EU REGULATION .I ARRIVED IN MY DESTINATION 2. 25 HRS LATAER THAN THE ORIGINAL ARRIVAL TIME AND MY FLIGHT WAS CANCELLED ONLY 4 DAYS PRIOR TO DEPARTURE SO 2 HOURS WAS ENOUGH TO CLAIM COMPENSATION. THEY INSISIT THAT IT HAS...
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1.9
San Giljan, Malta
I didn't like
  • Failure to tell factual truth
#789325
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Contact British Airways

Mailing Address:
British Airways
Customer Relations USA PO Box 300686
Jamaica, NY 11430-0686
Phone:
(800) 403-0882
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I flew from London to Mexico City last Wednesday 11th with British Airways. At the airport I found out my bag was missing. The following happened: - At the airport the British Airways staff spend over an hour trying to get rid of me before finally admitting that the...
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Guatemala City, Guatemala
#737856
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