British Airways
Reviews and Complaints
Buenos Aires, Buenos Aires F.d.
I am repeatable unable to enter the executive Club login
Unable to enter Ex club login.Decife too makeca new pass then no mail arrived. The system is chaotic and maybe overloaded
Evanston, Illinois
AARP Discount not provided
AARP discount not applied. Nowhere in my booking by internet was I given the option to get that AARP discount
Multiple flights and luggage
Unable to assist a family traveling with 6 adults and 4 children have luggage go straight thru all from Barcelona to Atlanta as two separate bookings.
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Verified ReviewerDiverted flight
Heathrow fire : out of BAs control we know ,but we were dumped at 2 oclock in the morning at Washington Dulles ,landed ,quickly ushered of the plane and then nothing. Some luggage took 3 to 4 hrs to come off the plane, again no one could help.
One member of staff just kept saying ring 1-800. They will tell you however it didnt open for 3 hrs. We found BA staff at Austin (starting point) and Dulles less than helpful and generally miserable, in complete contrast to the very helpful,smiley staff at Heathrow. Through our own efforts (48 mins phone call to London !) we secured a place on a plane on the Sunday evening.
Cabin crew just went off the plane without any help to anyone. We accept the Heathrow situation was out there control but none of the staff even approached the extra inch to their customers.
User's recommendation: Only deal with London BA staff
Working towards a resolution
I am still trying to resolve the issue. Need help getting it done.
I am trying to cancel the first leg of a connecting flight from Rome to London to Baltimore . I will be in London and just need that part of the flight.
BA says they can do that but have to charge me $215 to do it. Not sure why there should be a charge for removing a flight we will not use.
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Verified Reviewer |
San Diego, California
Claim dispute
Yes I want to let you know that British airways is an airline that I'll never fly again they damaged the contents of my baggage and it was late 24 days after my flight they gave me the runaround and ended up closing my claim without even contacting me like I said I'll never fly British airways again and I also want to let my friends know of my experience with British airways so that they can pass it on
Supposedly, an email had been sent explaining why, but I never received such an email. I can't understand why you won't pay my claim. My luggage was lost for more than your 21-day rule, ultimately taking 24 days to be returned.
Moreover, when it finally arrived, it was damaged. Despite multiple phone calls, I've made no progress, and now I'm being told my case is closed.
Preferred solution: I would like to be reimbursed for the time my luggage was lost and that it was arrived late and was damaged
User's recommendation: I will never fly a British airways again if your bag is lost good luck getting any any retribution from them
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Verified ReviewerAsk about connecting flight airside
pls enlighten us,we have a connecting flight in Heathrow going to Georgia Tbilisi no checked in luggage Philippines passport holder do we need a UK visa? we do not go out or go to immigration in UK boarders
pls
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Verified ReviewerQuestion on seat selection
I need to book a seat with extra leg space.
There none available on this flight for 13 May.
Please help!
I cannot sit in a regular seat for 11 hours!
Preferred solution: Any seat with extra leg space
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Verified ReviewerNo show confirmation letter requested but not received
British Airways has to be the worst company I have ever tried to contact. The customer service team that I have attempted to converse with is very heavily accented and seems unable to deal with any issue that is not in their list of generic responses.
All I needed for my insurance company was confirmation that my wife and I were unable to fly due to health issues. What I understand is called a no-show confirmation.
This, apparently, I was told was dealt with by another department of BA who could not be contacted by customers. Good grief,
- Airport lounge
- Rubbish communication
Preferred solution: An email confirmation of a ‘no show’ for flights we were unable to use due to ill health
User's recommendation: Try to find an alternate carrier if possible
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Verified Reviewer |
Miami, Florida
Compensation claim
We are old and find difficulties with modern technology. We are usually provided with paper documents when requested.
The weeks/month delays with our luggage, the prolonged efforts to locate them, were expensive as well as frustrating. I intend to try again to complete the claim online.
- Comfortable seats
- Customer service not always available in nashville
Preferred solution: Full refund
User's recommendation: Don't give up with your problem.
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Verified ReviewerTrying to see if I've been scammed
I sent money to my girlfriend in the UK to purchase an airfare ticket back to Dallas Tx and the flight number isn't showing. I just want to find out if I'm being scammed.
The ticket # 125118****615
ATA # 1434****
BA0036
BA0289
Her name is Venera Reyna
No one will help me with my 10 day lost baggage
They keep telling me my bags have been found and loaded for two flights a day ten days in a row.no bags. Plus I have to talk to people NOT in the UK
Helpful Service Customer Agent but not helpful company
I wanted to change a flight one day before the flight. I called BA and their system was not working so they told me they would call me back.
They never did. I couldn't take the flight and called after 4 days to raise a claim over this.
They told me they were to investigate, but never got back to me. I called after 3 weeks and they just told me they never found any evidence of my call
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Verified ReviewerAsk and clarification about connecting flight
do we need UK visa for connecting flight from Heathrow?
we are phillipines passport holder
pls enlighten us because barbados immigration did not allow us to get our flight in British airways and we missed our flight on March 29 2025
we are very disappointed pls let me know
Resolved: Case no 0564****
Company fixed the issue and I have been provided with apology. Fixed name mistake
Resolved thank you eventually got a person who could help and understand how upsetting the situation was .
User's recommendation: Keep calling don't give up
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I bet BA agents at Heathrow were not smiling and got unfairly accused of not being helpful after they got inundated the first half day of opening back up.
It’s 7:30am, EST. GMA just showed the mess at Heathrow.
The cameras had to back away from the BA counter due to the blinding light reflecting off its agents’ teeth.
It was really noticeable because their counter had no line due to their extreme helpfulness. No customers to help block that light.
I heard that helpful smiling BA staff at Heathrow flew their planes over to the U.S. themselves to pick up those who were stranded.
Then, once safely at a cruising altitude, enabled autopilot and served food and drink.
We did not fly to Dulles. We heard there was one nasty miserable person there.