British Airways
Reviews and Complaints
Reschedule my flight
Accessibility of seats
Hello I am contacting you for help on our return flight back to L H R from Cape Town on March 22 2024 on flight BA42. Our flight reference UHN4H3.
On our flight out we sat in the centre set of seats isle one and next one these were booked at the time we booked our flight. 2 or 3 days before departure I noticed seats 20A & 20B were vacant I phoned customer services to be told those seats are for travelers with infants so I said fair enough at 80yrs of age I do not qualify. To my amazement on board the flight I see 2 teenagers sat there with parent sat on the centre row of seats.
What I am asking is it possible to let my wife sit in the seat to give more accessibility because we really struggled to get out especially when the passengers in front of us tilted their seats.
Hope you can assist us with tihis problem. Thank you Allan Bagguley
Seat booking for one JJHNRR
User's recommendation: Nul
Claim
Preferred solution: Apology
User's recommendation: Use some other airline!!!!
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Verified Reviewer | Dordrecht, South HollandWORST CUSTOMER SERVICE EVER
User's recommendation: DO NOT USE BRITISH AIRWAYS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service From Saurabh Singh
Preferred solution: Full refund
User's recommendation: Buy airtags. Don't let Saurabh stop you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Conroe, TexasBaggage damage claim
Unhelpful Customer Service Phone number.
- Everything related to customer service
Preferred solution: Information
User's recommendation: Dont travel on BA
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kampala, Kampala DistrictI can't seey delivery
User's recommendation: Be careful with this company
Lousy service. BA locks a member from being able to log into the web site because of honest but bad reviews
I have thousands of Avios in my account, but this airline has cut off my access to my BA Executive Account because I slammed them on a review. I am now not allowed to even access my account and keep getting some lame error message.
Their customer service folks keep telling me that it is Chrome causing the problem. So I have tried MS Edge, Firefox, my cell phone but get the same error message, that I do not have sufficient permissions to access the account. BA is a sore looser.
When Alex Cruz ran this airline it worked great. The new bean counter promoted to CEO sucks and runs the airline like an *** school headmaster.
Horrific experience, the sooner this awful airline folds, the better!!
User's recommendation: Avoid like the plague!
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Verified Reviewer | Brighton, Brighton And HoveBEYOND APPALLING
User's recommendation: Avoid, avoid, avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLong-term bad service
- Heathrow flights to spain
- Terrible service in bookingcheck-ins problem solving
Preferred solution: A better BA.
User's recommendation: Find alternatives.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiabolical customer service
- Ignorant customer service at its worst
Preferred solution: Full refund
User's recommendation: Avoid at all costs
Lost Baggage never comes and Impossible to contact
I flew first class, on British airlines, from Dallas to Heathrow. When arriving at Heathrow, my bag and TWENTY OTHER BAGS did not arrive, and every single one of us had to report our bags lost.
My final destination was not Heathrow, I was switching airports and going on another British airlines flight to Malta. I filed a claim with British airlines at Heathrow for them to deliver my bag to Malta. It has been SIX DAYS since filing that report, and my bag has not arrived. I have been on and off and on with the phone with useless customer service representatives at British airlines, who know nothing.
British airlines has reported my bag has found and has told me that has taken two flights- one from Heathrow to Rome and one from Rome to Malta. A day after my bag had supposedly arrived in Malta, I still had not received it at my hotel, so I went to the airport for myself too find it. Representatives at the baggage claim desk told me my bag had never arrived from Rome. Now Im wondering if my bag hasnt even been found in the first place.
Theres no way to contact someone who is actually in the airport at Heathrow. Theres no way to contact anyone at British airlines who actually knows anything. How is it that someone can pay thousands of dollars for a first class ticket and still have their bag lost and no further information on it.
On top of all this, it is almost impossible to get any compensation for your bag or any essential items you have to buy while you wait for your bag. DO NOT FLY!!
- Many route options
- Clean
- Will not compensate you for bag loss
- Losses bags
- Impossible to contact
Preferred solution: Deliver product or service ordered
User's recommendation: Do not fly!! Or at least do not check a bag.
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I have got the same problem, flight cancelled from amsterdam to londen without any notification up front. Now not possible to file a claim because the flight i booked does not seem to excist anymore Anoying