British Airways
Reviews and Complaints
Multiple flights and luggage
Unable to assist a family traveling with 6 adults and 4 children have luggage go straight thru all from Barcelona to Atlanta as two separate bookings.
Working towards a resolution
I am still trying to resolve the issue. Need help getting it done.
I am trying to cancel the first leg of a connecting flight from Rome to London to Baltimore . I will be in London and just need that part of the flight.
BA says they can do that but have to charge me $215 to do it. Not sure why there should be a charge for removing a flight we will not use.
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Verified Reviewer |
San Diego, California
Claim dispute
Yes I want to let you know that British airways is an airline that I'll never fly again they damaged the contents of my baggage and it was late 24 days after my flight they gave me the runaround and ended up closing my claim without even contacting me like I said I'll never fly British airways again and I also want to let my friends know of my experience with British airways so that they can pass it on
Supposedly, an email had been sent explaining why, but I never received such an email. I can't understand why you won't pay my claim. My luggage was lost for more than your 21-day rule, ultimately taking 24 days to be returned.
Moreover, when it finally arrived, it was damaged. Despite multiple phone calls, I've made no progress, and now I'm being told my case is closed.
Preferred solution: I would like to be reimbursed for the time my luggage was lost and that it was arrived late and was damaged
User's recommendation: I will never fly a British airways again if your bag is lost good luck getting any any retribution from them
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Verified ReviewerAsk about connecting flight airside
pls enlighten us,we have a connecting flight in Heathrow going to Georgia Tbilisi no checked in luggage Philippines passport holder do we need a UK visa? we do not go out or go to immigration in UK boarders
pls
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Verified ReviewerQuestion on seat selection
I need to book a seat with extra leg space.
There none available on this flight for 13 May.
Please help!
I cannot sit in a regular seat for 11 hours!
Preferred solution: Any seat with extra leg space
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Verified ReviewerNo show confirmation letter requested but not received
British Airways has to be the worst company I have ever tried to contact. The customer service team that I have attempted to converse with is very heavily accented and seems unable to deal with any issue that is not in their list of generic responses.
All I needed for my insurance company was confirmation that my wife and I were unable to fly due to health issues. What I understand is called a no-show confirmation.
This, apparently, I was told was dealt with by another department of BA who could not be contacted by customers. Good grief,
- Airport lounge
- Rubbish communication
Preferred solution: An email confirmation of a ‘no show’ for flights we were unable to use due to ill health
User's recommendation: Try to find an alternate carrier if possible
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Verified Reviewer |
Miami, Florida
Compensation claim
We are old and find difficulties with modern technology. We are usually provided with paper documents when requested.
The weeks/month delays with our luggage, the prolonged efforts to locate them, were expensive as well as frustrating. I intend to try again to complete the claim online.
- Comfortable seats
- Customer service not always available in nashville
Preferred solution: Full refund
User's recommendation: Don't give up with your problem.
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Verified ReviewerTrying to see if I've been scammed
I sent money to my girlfriend in the UK to purchase an airfare ticket back to Dallas Tx and the flight number isn't showing. I just want to find out if I'm being scammed.
The ticket # 125118****615
ATA # 1434****
BA0036
BA0289
Her name is Venera Reyna
No one will help me with my 10 day lost baggage
They keep telling me my bags have been found and loaded for two flights a day ten days in a row.no bags. Plus I have to talk to people NOT in the UK
Helpful Service Customer Agent but not helpful company
I wanted to change a flight one day before the flight. I called BA and their system was not working so they told me they would call me back.
They never did. I couldn't take the flight and called after 4 days to raise a claim over this.
They told me they were to investigate, but never got back to me. I called after 3 weeks and they just told me they never found any evidence of my call
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Verified ReviewerAsk and clarification about connecting flight
do we need UK visa for connecting flight from Heathrow?
we are phillipines passport holder
pls enlighten us because barbados immigration did not allow us to get our flight in British airways and we missed our flight on March 29 2025
we are very disappointed pls let me know
Resolved: Case no 0564****
Company fixed the issue and I have been provided with apology. Fixed name mistake
Resolved thank you eventually got a person who could help and understand how upsetting the situation was .
User's recommendation: Keep calling don't give up
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Verified ReviewerStuck and Stranded for neither alternative flight nor refund.
Booking Reference
YLSTQC
Yes, completely pissed form British Airways. PAssing each and every moment here in difficulty as we are stuck after paying $ CAN 5600 to British Airways from Del to Detroit.
My son was sick since 2 days before 28th may but we thought he will be better and we packed and got ready to somehow just board the flight but we could not do and contacted them as it was difficult to board but we still said we are ready but this is condition , we were told that we need to provide medical documents and if there is flight difference then we have to pay that and tax and if it is less then that wont be considered. We agreed.
Now, my son who was suspected of catching covid (although did not have that), and is still recovering gradually.
Later I called them twice to their provided local number and in half hour to 50 minutes they are able to search for one or max two different dates and tell those prices and I am told that 4 times higher price even than that is advertised on their own website for those particular dates means they want approx $800 approx for one person, we are family of 4, on low income, on disability, we even bought this ticket after transferring from line of credit to credit card and I am in extremet difficulty but suffering because of dire mistake of chosing British Airways.
Now, I can see flights even in $4500 but I am helpless and even after paying this sum of big money I am craving to go to my home with my family.
My husband medicines finished, kids suffering for their education, me exhausted with this airlines who have no direct person but keep waiting desperately to get their reply after chatting, after emailing, after contacting them via case number that wont be replied for long.
What should I do? I am feelign likecroud a loud out under the sky to never ever chose British Airways.
Please advise someone what to do.
- Just a flight posing like others
- No refund
- Policy only to eat your money
- No reply
Preferred solution: Full refund
User's recommendation: NEVER NEVER NEVER chose British Airways. They will just harass and torture you. They never care for their customers after taking money.
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Verified ReviewerRefund email received but no refund 12/11/2024
Cancelled trip bill $1697.90 received document from Doctor could not take trip. Contacted BOAC and was advised via email on 12/11/2024 that a refund for $764 would be issued to credit card American Express ending 2007.
After waiting still no credit has been received.
Please advise ASAP.
User's recommendation: Use another reputable airline
Lagos, Lagos
I missed my flight and trying g to talk to some since last week
I missed my fight on 10/ 30 /25 . And have been g makeing so many attempts get some to help me in order for to resolve this
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Indeed, British airways is indisputably renowed for its horrible customer experience; british airlines is a undoubtedly a reincarnation of the most brutal dictators we have seen... whether it be Stalin or Hitler... It may sound as an absolute hyperbole, but you would firmly agree with me when you face the same obnoxious, ruthless and illogical adversity when you are in the tutelage of British Airways....